Customer Service Messages / EnergyCAP Bill CAPture Notice: Total Pay Amount Audit

EnergyCAP Bill CAPture Notice: Total Pay Amount Audit

Tuesday, June 1, 2021

Dear Bill CAPture Client,

Currently, EnergyCAP is running a Bill CAPture audit that compares the Total Due Line on your vendor bill against the bill’s Total Pay Amount when the bill is entered into EnergyCAP. If the Total Due and Total Pay Amount values do not match, then EnergyCAP holds those bills from export and writes a bill message about the mismatch. This legacy functionality is being upgraded to use an audit available in EnergyCAP version 7. As a result of the upgrade, bills will now be flagged when there are mismatched totals, making it easier to manage any follow-up action.

The purpose of this notice is to inform you that we will be upgrading this audit on FRIDAY, JUNE 11th. The CAPture Services team will configure the new audit in your EnergyCAP database to “Flag & Hold” (see screenshot below) to maintain alignment with your current workflow. You may choose to change the default behavior of this audit at any time based on the needs of your organization.

CSM_audit

Please submit a Bill CAPture support ticket if you have any questions or concerns. Thank you.

Regards,

Joel Brickell
Assistant Vice President, Client Services
EnergyCAP, LLC