Planned Sunset of EnergyCAP Version 3.x for On-Premises Customers

Tuesday, November 19, 2019

The October 31^st release of EnergyCAP Version 7 (v7.5.7) has enabled us to establish a Version 3 sunset date for on-premises clients.

We are currently targeting December 31, 2020 as the EnergyCAP Version 3 sunset date for organizations that host EnergyCAP on premises.

What does sunset mean? It means that December 31, 2020 is expected to be the last day on which users will be able to obtain live support for EnergyCAP Version 3.x.

We recognize that our customers are in varying stages of transition to Version 7. Many organizations have already upgraded and are benefitting from the new technology, while others have postponed the upgrade until their required functionality is available in Version 7. For those that are still relying on Version 3, be assured that we are here to help you make the transition efficiently and with minimal disruption.

We have prepared resources to aid you in the upgrade process, including an Upgrade Readiness Checklist and Frequently Asked Questions to address many, or all, of the questions we anticipate you having related to the sunsetting of Version 3. The resources are accessible from one location, our new Help Center. We encourage you to contact us if you have additional questions or concerns or would like to schedule a time to discuss your specific upgrade path with a member of our Customer Success staff.

We hope you share our excitement about the move to EnergyCAP Version 7 and look forward to helping you upgrade in a timely manner.